At 100Deals.co.uk, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, our Refund & Returns Policy is designed to provide you with a straightforward process.
Eligibility for Returns
To be eligible for a return:
- Time Frame: You must initiate the return within 14 days of receiving your item.
- Condition: The item must be unused, in its original condition, and in the original packaging.
- Proof of Purchase: A receipt or proof of purchase is required.
Non-Returnable Items
Certain items are non-returnable:
- Perishable Goods: Items that are perishable or have a limited shelf life.
- Personalized Products: Items that have been customized or personalized.
- Sealed Goods: Items that are sealed for health protection or hygiene reasons, once unsealed.
Return Process
To initiate a return:
- Contact Us: Email us at info@100deals.co.uk with your order number and reason for return.
- Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
- Shipping: You will be responsible for the cost of return shipping unless the return is due to our error.
- Inspection: Once we receive your returned item, it will be inspected to ensure it meets the return criteria.
If your return is approved:
- Refund Method: Refunds will be processed to the original payment method.
- Processing Time: Please allow 7-10 business days for the refund to appear in your account.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact Us: Notify us immediately at info@100deals.co.uk.
- Resolution: We will arrange for a replacement or refund, including return shipping costs if applicable.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Cancellation Policy
Orders can be canceled before they are dispatched. Once an order has been shipped, it cannot be canceled.
Contact Us
For any questions or assistance regarding our Refund & Returns Policy, please contact us at:
- Email: info@100deals.co.uk
- Phone: 1-800-435-9237